Återbetalningspolicy
RETURNS & REFUNDS
Monsera CO
Each piece is designed with intention — to be worn, kept, and appreciated over time.
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Thoughtful Purchasing
We encourage considered purchases by providing clear product details and imagery, allowing you to make a confident decision before ordering.
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14-Day Withdrawal
You have the right to return your order within 14 days of delivery, in accordance with EU consumer protection law.
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Eligibility
To be eligible for a return, items must be:
- Unused
- In original condition
- In original packaging
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Hygiene Notice
For personal and hygiene-related items, returns cannot be accepted once packaging has been opened.
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Return Process
If you wish to return an item, simply contact us at:
@gmail.com
We will guide you through the process with care.
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Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method to ensure safe delivery.
If your item arrives damaged or incorrect, we will cover all associated costs and resolve the matter with priority.
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Refunds
Once your return has been received and approved, refunds are processed within 5–10 business days to your original payment method.
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Damaged or Incorrect Items
If something is not as expected, please reach out. We are committed to resolving every case with attention and care.
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Contact
@gmail.com